Terms & Conditions
Please ensure that you have read the Holistic Beauty by Julianna terms and conditions of sale, which forms your legal contract with Holistic Beauty by Julianna.
By using this service you accept our terms and conditions. Before you place an order for a service, if you have any questions relating these terms and conditions please don't hesitate to contact us.
Holistic Beauty by Julianna operates a cancellation policy which forms part of our terms of business. Your beauty treatment appointment is reserved specifically for you. We therefore ask that you notify us at least 24 hours prior to treatment.
Cancellations with less than 12 hours notice: 50 % of treatment cost due.
No show with no notification: 100 % of treatment cost due.
If you are 20 minutes late, we will reschedule your treatment, but the full treatment price is still due.
Cancellation cost must be paid before another appointment will be taken.
For treatments, payment must be made in advance or on the same day as the treatment via cash, card, bank transfer or Paypal.
Vouchers can only be used once. You are responsible for the safekeeping of vouchers and it should be treated as cash. Vouchers can only be redeemed for the treatments stated. Vouchers are only valid for the treatments, location and validity period stated on the voucher. Vouchers cannot be used for any other purpose or against any other treatments or offer other than those stated on the vouchers. The voucher must be used in full at time of visit – there are no refunds for any unused parts of a voucher. Purchased gift vouchers cannot be refunded or exchanged, and have no monetary value.
Refunds are not given for completed services. Holistic Beauty by Julianna is not responsible for loss, theft, damage or unauthorized use of any vouchers – it cannot be replaced. Once a voucher has been redeemed on Holistic Beauty by Julianna’s gift voucher system it is deemed to have been used and cannot be further used. All Offer vouchers must be booked in advance, stating that you are using an offer voucher and providing the voucher number. You must bring your voucher when you visit for your treatment. If you fail to provide your voucher, or if it has expired, you will be charged the normal price of the treatment and must provide another method of payment.
In the interest of comfort of all our clients, please refrain from using a mobile phone and ensure that it is switched off for the full duration of your time at the salon.
Offers / discounts cannot be used in conjunction with each other, one offer is valid per transaction.
The Emergency Services / Armed Forces discount is only valid when a valid ID is presented, upon which a 20% discount is administered to the transaction.
The management reserves the right to refuse service to anyone. We have a zero-tolerance policy on sexual harassment which patrons are kindly requested to comply with. Patrons who do not comply will be asked to leave the premises and will be banned from making future bookings.